Privacy policy
This English version is provided for information. In case of any discrepancy, the Spanish version prevails.
At Aterriza Madrid we process your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).
1. Data controller
Francisco Carbajal Duhalt, tax ID (NIF) [NIF], with address at Calle de O'Donnell 44, Madrid, Spain, trading as Aterriza Madrid. Contact: hola@aterrizamadrid.com · +34 649 36 27 44.
2. What data we process
- The data you enter in the enquiry form and send us via WhatsApp: name, phone number, budget, area, dates and housing preferences.
- Any data you provide during the service if you hire it, such as contact and billing details and the documents needed for your rental application.
We do not request special categories of data. Please do not send us information that is not necessary for your search.
3. Purposes and legal basis
| PURPOSE | LEGAL BASIS | RETENTION |
|---|---|---|
| Replying to your enquiry | Your consent when sending it (Art. 6.1.a GDPR) | Up to 12 months if you do not hire the service |
| Providing the search and verification service | Performance of a contract (Art. 6.1.b GDPR) | For the duration of the service and afterwards for the legal limitation periods |
| Invoicing and tax obligations | Legal obligation (Art. 6.1.c GDPR) | For the periods required by tax and commercial law |
4. Who we share your data with
- Agencies and landlords of the homes you are interested in, only with your authorisation and to the extent needed to request information, viewings or the review of your application.
- Partner lawyer, when you hire the contract review.
- Public authorities, where there is a legal obligation.
We also use technology providers that may access data in order to provide their services to us: WhatsApp (Meta Platforms Ireland Ltd.) for messaging, Netlify, Inc. for website hosting and Google for web fonts. Some of them may process data outside the European Economic Area; in those cases, transfers are covered by the EU–US Data Privacy Framework or by standard contractual clauses approved by the European Commission.
5. Your rights
You may exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability at any time, and withdraw your consent, by writing to hola@aterrizamadrid.com. If you believe your request has not been handled properly, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
6. Cookies
This website does not use its own cookies or any analytics or advertising tools. When the page loads, Google’s font service may receive technical data such as your IP address in order to display the fonts correctly.
7. Minors
If you are under 14, you need the consent of your parents or guardians to send us your data.
8. Changes to this policy
We may update this policy to reflect legal or service changes. The current version, with its update date, will always be published on this page.